comscoreVirtual Support Group Facilitator and Community Moderator (Remote)

Virtual Support Group Facilitator and Community Moderator (Remote), the leading online resource for breast cancer and breast health, is seeking a part-time facilitator for our virtual support groups for people with breast cancer and their caregivers who could also provide moderator support in our online community discussion forums. Facilitators and moderators contribute in a meaningful way to our mission of helping everyone impacted by breast cancer. The ideal candidate will be an experienced
facilitator and moderator with a degree in the mental health profession and have an understanding of breast cancer and its treatments.

This is a remote role requiring between 10-20 hours per week (including some weekend days). It is an independent contractor position reporting directly to the community director.



Facilitator of virtual support groups

  • Manage and facilitate 2 to 4 90-minute virtual support groups per week

  • Schedule groups, manage registration, and send confirmations using the Zoom platform

  • Welcome group participants, guide introductions, and initiate conversation

  • Share educational information and resources to group members as needed

  • Management of group members' individual and group needs, including:

    • Create a non-judgmental, safe environment into which participants can bring their whole selves

    • Demonstrate compassion, openness, genuineness, empathy, and respect to and for participants

    • Embrace differences and create an inclusive environment, with cross-cultural sensitivity

    • Be comfortable with silence, the expression of emotions, and conflict

    • Troubleshoot group dynamics and common group scenarios

    • Respond to conflict and problems and guide participants toward constructive behaviors

    • Establish a flexible structure that can bend with the needs of the group

    • Set appropriate boundaries

    • Assess for signs of complicated grief, and the impact of different types of losses on the grief process, and know when to refer someone for specialized support

  • Take notes on all participants to refer back to

  • Send follow up emails to all participants for each session

Monitor and moderate’s online discussion boards

  • Collaborate with our moderator team on member management, strategy, and scheduling

  • Welcome new members, respond to private messages, and encourage overall member engagement by providing discussion topics, supportive comments, and helpful educational content links

  • Remove unrelated or inappropriate content; flag misinformation

  • Enforce the community’s code of conduct within the discussion forums



  • Professional work experience and Bachelor's or advanced degree in psychology, counseling, social work, nursing, or other mental health profession

  • Previous experience facilitating health-related groups, specifically in oncology

  • Previous experience as an online community moderator a plus

  • Ability to work independently and remain accountable to a team

  • Strong clinical, interpersonal, and communication skills

  • Comfortable using Zoom, Slack, Basecamp, and Google Workspace (Google docs and sheets)


What we offer

  • Amazing opportunity to contribute to this virtual approach in mental health support

  • Supervision and peer support from experienced moderation team

  • Remote work


How to apply

If interested, please email a copy of your resume and brief cover letter with the subject line “Facilitator.” Applications without a cover letter will not be considered.

Attn: Melissa Jenkins
Community director –


About is a nonprofit organization founded in 2000 by breast oncologist Marisa C. Weiss, MD, and born out of her conviction that people with breast cancer need more information and support than a doctor's visit can provide. Our mission is to help people make sense of the complex medical and personal information about breast health and breast cancer, so they can make the best decisions for their lives. We believe that everyone should have access to expert guidance to help them navigate the vast and multilayered breast cancer information, treatment, and research available. To this end, we develop award-winning, expert-vetted information in a variety of formats and host the oldest moderated breast cancer peer-support community. is an equal opportunity employer is an equal opportunity employer and is fair in all of its employment practices for all people without regard to gender, national origin, disability, veteran status, sexual orientation, age, color, race, or religion. We believe a diverse team is a strong team. We encourage people of all races, ethnicities, sexual orientations, and abilities to apply to join our team.

We prohibit discrimination against, and harassment of, any employee or applicant for employment on the basis of any category which may be protected under applicable state or federal law.

— Last updated on March 12, 2022, 4:23 AM