Virtual Support Group Facilitator and Community Moderator

Virtual Support Group Facilitator and Community Moderator

 

Breastcancer.org, the leading online resource for breast cancer and breast health, is seeking a part-time facilitator for our virtual support groups for people with breast cancer and their caregivers who could also provide moderator support in our online community discussion forums. Facilitators and moderators contribute in a meaningful way to our mission of helping everyone impacted by breast cancer. The ideal candidate will be an experienced
facilitator and moderator with a degree in either the mental health or nursing professions and have an understanding of breast cancer and its treatments.

This is a remote role requiring between 10-20 hours per week (including some weekend days or evenings, depending on location). It is an independent contractor position reporting directly to the Community Director.

 

Responsibilities

Facilitation of virtual support groups

  • Organize and facilitate 2 to 4 90-minute virtual support groups per week

  • Schedule groups, manage registration, and send confirmations using the Zoom platform

  • Welcome group participants, guide introductions, and initiate conversation

  • Share educational information and resources to group members as needed

  • Take notes on discussion and participants in Google Sheet tracking

  • Write and send follow up emails to all participants for each session

  • In-session management of members' individual and group needs, including:

    • Create a non-judgmental, safe environment into which participants can bring their whole selves

    • Demonstrate compassion, openness, genuineness, empathy, and respect to and for participants

    • Embrace differences and create an inclusive environment, with cross-cultural sensitivity

    • Be comfortable with silence, the expression of emotions, and conflict

    • Troubleshoot group dynamics and common group scenarios

    • Respond to conflict and problems and guide participants toward constructive behaviors

    • Establish a flexible structure that can bend with the needs of the group

    • Set appropriate boundaries

    • Assess for signs of complicated grief and the impact of different types of losses on the grief process, and know when to refer someone for specialized support

Monitoring and moderation of Breastcancer.org’s online discussion boards

  • Collaborate with our moderator team on scheduling and member management

  • Welcome new members, respond to private messages, and encourage overall member engagement by providing discussion topics, supportive comments, and helpful Breastcancer.org educational content links

  • Remove unrelated or inappropriate content; flag misinformation

  • Enforce Breastcancer.org's code of conduct within the community discussion forums

 

Requirements

  • Professional work experience and Bachelor's or advanced degree in psychology, counseling, social work, nursing, or other mental health profession

  • Previous experience facilitating health-related groups, specifically in oncology

  • Previous experience as an online community moderator a plus

  • Ability to work independently and remain accountable to a team

  • Strong clinical, interpersonal, and communication skills

  • Comfortable using Zoom, Slack, Basecamp, and Google Workspace (Google docs and sheets)

 

What we offer

  • Amazing opportunity to contribute to this virtual approach in mental health support

  • Supervision and peer support from experienced moderation team

  • Remote work

 

How to apply

If interested, please email a copy of your resume and brief cover letter with the subject line “Facilitator.” Applications without a cover letter will not be considered.

Attn: Melissa Jenkins
Community Director – Breastcancer.org
mjenkins@breastcancer.org

 

About Breastcancer.org

Breastcancer.org is a nonprofit organization founded by breast oncologist Marisa C. Weiss, MD, and born out of her conviction that people with breast cancer need more information and support than a doctor's visit can provide. Breastcancer.org is the leading patient-centered resource for breast health and breast cancer information and support. We engage, educate, and empower people with our expert information and dynamic peer support community so they can make the best decisions for their lives. Since 2000, we have reached 210 million people worldwide. Breastcancer.org receives more than 20 million visits each year, and we host the world’s largest online breast cancer peer community, with more than 200,000 registered members over our 20+ year history.

Breastcancer.org is an equal opportunity employer

Breastcancer.org is an equal opportunity employer and is fair in all of its employment practices for all people without regard to gender, national origin, disability, veteran status, sexual orientation, age, color, race, or religion. We believe a diverse team is a strong team. We encourage people of all races, ethnicities, sexual orientations, and abilities to apply to join our team.

We prohibit discrimination against, and harassment of, any employee or applicant for employment on the basis of any category which may be protected under applicable state or federal law.

— Last updated on September 12, 2022, 3:03 PM